At TV Mounters US, we aim to provide reliable and satisfactory service. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service Nature

Our services involve device setup assistance, installation guidance, and support based on individual customer requirements. Due to the nature of these services, results may vary depending on equipment, environment, and user cooperation.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The service was not delivered as agreed
• The service could not be completed due to internal limitations
• Duplicate payment or billing errors

Refund requests must be submitted within 7 days of the service date.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Service has been successfully delivered
• Issues arise due to incompatible devices or third-party limitations
• Customer fails to follow provided instructions or recommendations
• Delays or failures caused by internet service providers or external factors
• Change of mind after service completion

4. Partial Refunds

In certain situations, partial refunds may be granted if:

• Only a portion of the service was completed
• The issue was partially resolved

The amount will be determined based on the work completed.

5. Refund Process

To request a refund, please contact us with the following details:

• Full Name
• Contact Information
• Description of the issue
• Proof of payment (if applicable)

Once your request is received, we will review it and respond within 3–5 business days.

Approved refunds will be processed using the original method of payment, where possible.

6. Processing Time

Refunds, once approved, may take 5–10 business days to reflect in your account depending on your payment provider.

7. Contact Us

For any questions or to request a refund, please contact:

TV Mounters US
📧 Email: info@tvmountersus.net